Remove Malware

 

How to easily clean an infected computer (Malware Removal Guide)

Malware, short for malicious (or malevolent) software, is software used or programmed by attackers to disrupt computer operation, gather sensitive information, or gain access to private computer systems. It can appear in the form of code, scripts, active content, and other software. ‘Malware’ is a general term used to refer to a variety of forms of hostile or intrusive software.

Malware includes computer viruses, ransomware, worms, trojan horses, rootkits, keyloggers, dialers, spyware, adware, malicious BHOs, rogue security software and other malicious programs; the majority of active malware threats are usually worms or trojans rather than viruses.

It’s not always easy to tell if your computer was compromised or not,because these days cybercriminals are going to great lengths to hide their code and conceal what their programs are doing on an infected computer.
It’s very difficult to provide a list of characteristic symptoms of a infected computer because the same symptoms can also be caused by hardware incompatibilities or system instability,however here are just a few examples that may suggest that your PC has been compromised :

  • You may receive the error “Internet Explorer could not display the page” when attempting to access certain websites
  • Your web browser (e.g., Microsoft Internet Explorer, Mozilla Firefox, Google Chrome) freezes, hangs or is unresponsive
  • Your web browser’s default homepage is changed
  • Access to security related websites is blocked
  • You get redirected to web pages other than the one you intended to go to
  • You receive numerous web-browser popup messages
  • Strange or unexpected toolbars appear at the top of your web browser
  • Your computer runs slower than usual
  • Your computer freezes, hangs or is unresponsive
  • There are new icons on your desktop that you do not recognize
  • Your computer restarts by itself (but not a restart caused by Windows Updates)
  • You see unusual error messages (e.g., messages saying there are missing or corrupt files folders)
  • You are unable to access the Control Panel, Task Manager, Registry Editor or Command Prompt.

This article is a comprehensive guide, which will remove most of malware infections that may reside on your computer. And if you are experiencing any of the above symptoms, then we strongly advise you follow this guide to check and remove any infection that you might have on your computer.

How to remove viruses, ransomware, worms, trojan horses, rootkits, keyloggers, dialers, spyware, adware, malicious BHOs, rogue security software and other malicious programs

OPTIONAL: Some forms of malware will not allow you to start some of the below utilites and on-demand scanners, while running Windows in Normal mode. If this happens, we recommend that you start your computer in Start your computer in Safe Mode with Networking, and try from there to perform the scan.
We recommend that you first try to run the below scans while your computer is in Normal mode, and only if you are experiencing issues, should you try to start the computer in Safe Mode with Networking.
To start your computer Start your computer in Safe Mode with Networking, you can follow the below steps:

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

If you are using Windows XP, Vista or 7 press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.If you are using Windows 8, press the Windows key + C, and then click Settings. Click Power, hold down Shift on your keyboard and click Restart, then click on Troubleshoot and select Advanced options.

In the Advanced Options screen, select Startup Settings, then click on Restart.

If you are using Windows XP, Vista or 7 in the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.


[Image: Safemode.jpg]\


If you are using Windows 8, press 5 on your keyboard to Enable Safe Mode with Networking.
Windows will start in Safe Mode with Networking.

 


 

STEP 1:  Remove bootkits and trojans with Kaspersky TDSSKiller

In this first step, we will run a system scan with Kaspersky TDSSKIller to remove any malicious software that might be installed on your system.

Please download the latest official version of Kaspersky TDSSKiller.
KASPERSKY TDSSKILLER DOWNLOAD LINK(This link will automatically download Kaspersky TDSSKiller on your computer.)

Double-click on tdsskiller.exe to open this utility, then click on Change Parameters.


Kaspersky TDSSKiller change settings

 

In the new open window,we will need to enable Detect TDLFS file system, then click on OK.


Kaspersky TDSSKiller Detect TDLFS file system

 

Next,we will need to start a scan with Kaspersky, so you’ll need to press the Start Scan button.


Kaspersky TDSSKiller start scan

 

Kaspersky TDSSKiller will now scan your computer for malware.


Kaspersky TDSSKiller scan

 

When the scan has finished it will display a result screen stating whether or not the infection was found on your computer. If it was found it will display a screen similar to the one below.


Kaspersky TDSSKiller results

 

To remove the infection simply click on the Continue button and TDSSKiller will attempt to clean the infection.A reboot will be require to completely remove any infection from your system.

 


 

STEP 2: Run RKill to terminate any malicious processe

RKill is a program that will attempt to terminate all malicious processes that are running on your machine, so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stops the running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

Please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that malicious software won’t block this utility from running.
RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)

Double click on iExplore.exe to start RKill and stop any processes associated with Luhe.Sirefef.A.


[Image: RKILL Program]

 

RKill will now start working in the background, please be patient while the program looks for any malicious process and tries to end them.


[Image: RKILL stoping malware]

 

When the Rkill utility has completed its task, it will generate a log. Do not reboot your computer after running RKill as the malware programs will start again.


[Image: RKill Report]

 


 

STEP 3: Remove Trojan Horses, rogue security software and other malicious files from your computer with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

You can download download Malwarebytes Anti-Malware from the below link.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a new web page from where you can download “Malwarebytes Anti-Malware Free”)

Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.


Start Malwarebytes Anti-Malware setup


Picture of User Account Control You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.

When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.


Malwarebytes Anti-Malware Installer


To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.


Malwarebytes Anti-Malware final screen

 

Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Scan Now” button.


Malwarebytes Anti-Malware Scan Now

 

Malwarebytes Anti-Malware will now start scanning your computer for virus. When Malwarebytes Anti-Malware is scanning it will look like the image below.


Malwarebytes Anti-Malware Scanning for Malware

 

When the scan has completed, you will now be presented with a screen showing you the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Selected” button.


Remove the malware that Malwarebytes Anti-Malware has detected


Please note that the infections found may be different than what is shown in the image.

Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.


Malwarebytes Anti-Malware asking to restart PC


After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

 


 

STEP 4: Remove malware from your computer with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)

Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.


HitmanPro Installer


Click on the “Next” button, to install HitmanPro on your computer.


itmanPro while installing on PC

 

HitmanPro will now begin to scan your computer for malicious files.


HitmanPro scanning

 

When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove viruses.


HitmanPro detected malware

 

Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.


Remove malware with HitmanPro

 

 


 

STEP 5: Remove rookits and other malware with Zemana AntiMalware

Zemana AntiMalware is a cloud on-demand scanner which uses several antivirus engines to scan your computer for malware.

You can download Zemana AntiMalware from the below link:
ZEMANA ANTIMALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Zemana AntiMalware”)

Double-click on the file named “Zemana.AntiMalware.Setup.exe” to install Zemana AntiMalware on your computer. When the program starts you will be presented with the start screen as seen below.


Zemana AntiMalware English Setup

 


Click on the “Next” button, to install Zemana AntiMalware on your computer.


Zemana AntiMalware Setup

 

 

When Zemana AntiMalware will start, click on the “Scan” button.


Zemana AntiMalware Scan

 

 

Zemana AntiMalware will now scan computer for any malicious files. This process can take up to 10 minutes.


Zemana AntiMalware Detecting malware

 

 

When Zemana AntiMalware has finished it will display a list of all the malware that the program found. Click on the “Next” button, to remove the malicious files from your computer.


Zemana AntiMalware Removal

 

 

Zemana AntiMalware will now remove all the detected malicious files, and at the end a system reboot may be required to remove all traces of malware.


Zemana AntiMalware Reboot

 

 


 

STEP 6: Remove adware from any browser with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.

You can download AdwCleaner from the below link.
ADWCLEANER DOWNLOAD LINK (This link will open a new web page from where you can download “AdwCleaner”)

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.


Start AdwCleaner

 


If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.

When the AdwCleaner program will open, click on the “Scan” button as shown below.


AdwCleaner Scan button

 


AdwCleaner will now start to search for malicious files that may be installed on your computer.

To remove the malicious files that were detected in the previous step, please click on the “Clean” button.


Remove malware with AdwCleaner

 

 

AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer. Please do so and then click on the OK button.


AdwCleaner removing adware

 

 

 


 

STEP 7: Remove browser hijackers from Windows with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove browser extensions from Internet Explorer, Firefox or Google Chrome, and also check your computer other malicious software.

You can download the Junkware Removal Tool utility from the below link:
JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)

Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.


Start Junkware Removal Tool scanner

 


If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.

Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the browser hijackers.


Junkware Removal Tool scanning for browser hijackers

 


Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.

When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.


Junkware Removal Tool removing malware

 

 

 


 

STEP 8: Double-check for any left over infections on your computer with Emsisoft Anti-Malware

The Emsisoft Emergency Kit Scanner includes the powerful Emsisoft Scanner complete with graphical user interface. Scan the infected PC for Viruses, Trojans, Spyware, Adware, Worms, Dialers, Keyloggers and other malicious programs.

You can download Emsisoft Emergency Kit from the below link.
EMSISOFT EMERGENCY KIT DOWNLOAD LINK (This link will open a new web page from where you can download Emsisoft Emergency Kit)

Double-click on the “EmsisoftEmergencyKit” icon, then click on the “Extract” button.


Emsisoft Emergency Kit program

 

 

On your desktop you should now have a “Start Extract Emsisoft Emergency Kit” icon, double-click on it, then when the program will start allow it to update its database.


Update Emsisoft Emergency Kit program

 

 

Once the Emsisoft Emergency Kit has update has completed,click on the “Scan” tab, and perform a “Smart Scan“.


Emsisoft Emergency Kit Smart Scan

 

 

When the scan will be completed,you will be presented with a screen reporting which malicious files has Emsisoft detected on your computer, and you’ll need to click on Quarantine selected objects to remove them.


Emsisoft Emergency Kit malware removal

 

 


 

(Optional) STEP 9: Remove redirects from Internet Explorer, Firefox, Google Chrome and Microsoft Edge

If you are still experiencing issues with any browser hijacker in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings. This step needs to be performed only if your issues have not been solved by the previous steps.


 


You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

Open Internet Explorer, click on the “gear iconIE Icon Gear in the upper right part of your browser, then click again on Internet Options.


[Image: Internet Options in Internet Explorer]

 

 

In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.


[Image: Reset Internet Explorer]

 

 

In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.


[Image: Reset Internet Explorer to its default settings]

 

 

When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now  need to close your browser, and then you can open Internet Explorer again.


[Image Reset Internet Explorer settings]

 

 

Your computer should now be free of malware.
If you are still experiencing problems while trying to remove any browser redirect from your machine, please start a new thread in our Malware Removal Assistance forum.